Returns and Refunds
Thank you for choosing our wooden frameless photo frame. We are committed to providing you with quality products and services. If you are not satisfied with the product you purchased, here is our return and refund policy. Please read it carefully to make sure you understand our process.
I. Return Policy
1. Return Conditions
We accept returns under the following conditions:
Time limit: You can apply for a return within 30 days from the date you receive the product.
Product condition: The product must be unused, with original packaging, labels and all accessories. Any product that is used, damaged or missing will not be returned.
Proof of purchase: You need to provide proof of purchase, such as order number, email confirmation, etc.
2. Return Process
If the above conditions are met, you can apply for a return by following the steps below:
Contact Customer Service: Please contact our customer service team via email ([email protected]) to inform them of the reason you wish to return the product and provide relevant order information.
Get Return Authorization: After our confirmation, you will receive a Return Merchandise Authorization (RMA) number and return address. Do not return the product without obtaining a Return Merchandise Authorization.
Package Preparation: Put the product back into the original packaging to ensure the safety of the product during transportation.
Return the product: Send the product back to our designated return address at the address provided. Please keep the shipping receipt as a record of the return
Return Conditions
We accept returns under the following conditions:
Time limit: You can apply for a return within 30 days from the date you receive the product.
Product condition: The product must be unused, with original packaging, labels and all accessories. Any product that is used, damaged or missing will not be returned.
Proof of purchase: You need to provide proof of purchase, such as order number, email confirmation, etc.
Return process
If the above conditions are met, you can apply for a return by following the steps below:
Contact customer service: Please contact our customer service team via email to inform them of the reason you want to return the product and provide relevant order information.
Get a return authorization: After our confirmation, you will receive a return authorization number and return address. Do not return the product on your own without obtaining a return authorization.
Package preparation: Put the product back in its original packaging to ensure the safety of the product during transportation.
Return the product: Send the product back to our designated return address at the address provided. Please keep the shipping receipt as a record of the return.
2. Exchange Policy
1. Exchange Conditions
If you want to exchange the same product for a different style or color, you can follow the return process, apply for a return and place a new order. Customers are responsible for the shipping costs incurred by the exchange.
2. Exchange Process
Apply for a return: Contact the customer service team to apply for a return.
Return processing: Send the product back according to the return policy process.
Place a new order: After receiving the refund, you can choose to place a new order on the website to purchase the required style.
Wrong Item
If the item you received is not what you ordered (such as style, color, size, etc.), please contact us immediately. We will cover the return shipping cost and replace it with the correct item.
Damaged Item
If the photo frame you received is damaged during shipping, please contact us within 48 hours of receiving the goods and provide photos and relevant information of the damaged item. We will provide you with a refund or replacement service depending on the situation.