Welcome to our website! In order to ensure that you have the best experience when using our products and services, the following terms and conditions are hereby formulated. Please read and understand these terms and conditions (hereinafter referred to as the “Terms”) carefully so that you can better enjoy our wooden frameless photo frame products.

1. Product Description and Quality Assurance
1.1 Product Introduction
Each of our wooden frameless photo frames is handmade from natural wood and is committed to showing its unique texture and charm. We strive to provide detailed information on the product page, including size, color, material, etc. Please note that due to the uniqueness of natural wood, the texture and color of the product may vary.

1.2 Quality Assurance
We promise that all products have undergone strict quality inspections. If you find that the product has quality problems after receiving the goods, please contact us in time and we will provide you with a refund or replacement service.

2. Order and Payment
2.1 Order Confirmation
Please carefully check the specifications and quantity of the selected products before placing an order. Once the order is confirmed, you will receive a confirmation email with order details and estimated delivery time.

2.2 Payment Methods
We accept a variety of payment methods, including credit cards, Alipay, WeChat Pay, etc. If you choose to pay in installments, please make sure to repay on time to avoid affecting your credit record.

3. Shipping and Delivery
3.1 Shipping Policy
We will use reasonable logistics service providers to provide shipping services for orders, and the shipping costs will be settled according to the checkout page. After the order is shipped, you will receive tracking information so that you can check the status of the package in real time.

3.2 Delivery Time
Under normal circumstances, the delivery time for domestic orders is 5 working days and for international orders is 7 working days. Due to holidays or other force majeure factors, the delivery time may be delayed, and we will notify you in time.

4. Return and Exchange Policy
4.1 Return and Exchange Conditions
If the product you received has quality problems or does not match the description, please contact us within 7 days after receiving the goods to apply for a return or exchange. Please be sure to keep the original packaging of the goods and ensure that the goods have not been used.

4.2 Refund Processing
If the return and exchange conditions are met, we will process your refund request within 7 working days after receiving the returned goods. The refund will be returned to the account you paid.

5. Customer Privacy Protection
5.1 Collection of Personal Information
We will collect the necessary personal information you provide during the order process, including but not limited to name, address, contact information, etc. This information is only used to process orders and improve services.

5.2 Information Security
We promise to take reasonable technical measures to protect the security of your personal information. We will not disclose your information to third parties without your consent.

6. Intellectual Property Statement
All product images, brand names, trademarks and text descriptions on the company’s website are our legal property. Without permission, no unit or individual may copy, disseminate or use them for commercial purposes in any form.

7. Applicable Law and Dispute Resolution
7.1 Applicable Law
The interpretation, application and dispute resolution of these terms shall be subject to local laws.

7.2 Dispute Resolution
If any dispute arises from these terms, the parties shall first resolve it through friendly negotiation; if the negotiation fails, it shall be submitted to the court of the company’s location for litigation.

8. Modification and Update
The company has the right to modify and update these terms in accordance with laws and regulations and business development needs, and the modified terms will be announced through the official website. If you continue to use our services, you will be deemed to have agreed and accepted the updated terms.