To help you understand our products, services and purchase process, we have compiled some frequently asked questions and related terms. Please read the following before you make a purchase decision.

I. Product Information
1.1 What are the advantages of our wooden frameless photo frames?
Our frameless photo frames are made of high-quality natural wood and are finely handcrafted, with the following advantages:

Natural material: Select environmentally friendly wood to ensure that the product is chemical-free and safe.

Unique design: The frameless design makes the photo frame more modern and suitable for a variety of home styles.

Diverse choices: Provide a variety of sizes, colors and styles to meet the needs of different customers.

1.2 What photos can your photo frames be used for?
Our wooden frameless photo frames can be used for a variety of photos, including but not limited to:

Family photos
Landscape paintings
Artworks
Children’s paintings
Commemorative certificates
II. Order and payment
2.1 How to place an order?
You can place an order through our official website or a cooperating e-commerce platform. Select the photo frame you like, add it to the shopping cart, and complete the payment according to the prompts.

2.2 What are the acceptable payment methods?
We support a variety of payment methods, including:

Credit card (Visa, MasterCard, etc.)
Third-party payment (Alipay, WeChat Pay, etc.)
Bank transfer (supports certain customers)

2.3 How do I check the status of my order?
You can log in to your account to check the status of your order. After the order is shipped, you will receive a confirmation email with tracking information.

III. Shipping and Delivery
3.1 How is the shipping cost calculated?
The shipping cost depends on the weight, volume and destination of the order. The specific cost will be displayed at checkout.

3.2 How long is the estimated delivery time?
Domestic orders: usually 5 working days
International orders: usually 7 working days
The above time is the estimated time. Special circumstances (such as holidays, large-scale promotions, etc.) may affect delivery.

IV. Return and Exchange Policy
4.1 What are the conditions for return and exchange?
Our return and exchange policy is as follows:

Products can be returned or exchanged within 7 days of receipt.
The product must be kept in its original packaging and unused.
If there are quality problems or the product does not match the description, you can apply for a full refund or replacement.
4.2 How to apply for a return or exchange?
Please contact customer service by email ([email protected]) and provide the order number and problem description. We will guide you through the return and exchange process.

V. Privacy Protection
5.1 How do you handle my personal information?
We are committed to protecting your personal information. All collected information is only used to process orders and improve services, and will never be sold or transferred to third parties.

5.2 How do I view and update my personal information?
You can log in to your account to view and update your personal information. If you encounter any problems during use, please feel free to contact our customer service.

Thank you for your attention and support to our company! If you encounter other problems, please feel free to contact and consult our customer service team. We look forward to providing you with quality products and services!